Privacy Policy

1. Introduction
Welcome to Massage on the Square (“we,” “our,” or “us”). We respect and value your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit our establishment in Denton, Texas, schedule an appointment, or use our website.
By using our services, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect
We collect personal information needed to provide safe, personalized, and professional massage therapy services. This includes:

A. Personal Information
· Full name
· Date of birth
· Phone number, email, and mailing address
· Emergency contact details

B. Health and Massage-Related Information
· Health history, medical conditions, allergies, injuries, or preferences recorded on your client intake form
· Treatment notes relevant to your care

C. Payment Information
· Credit/debit card details (processed securely through our payment system)
· Billing records and receipts
· We do not store full card numbers after processing

D. Communication and Appointment Information
· Appointment requests and booking history
· Correspondence by phone, email, or form submissions

E. Online and Website Information
· IP address and browser information
· Website usage statistics via cookies or analytics tools

3. How We Use Your Information
We use your personal and health information strictly for business and wellness purposes, including to:

· Schedule and confirm appointments
· Personalize massage treatments to your needs
· Communicate about appointments, rescheduling, or service updates
· Manage client records and comply with Texas state requirements
· Process payments and issue receipts
· Send promotional communications with your consent

4. How We Protect Your Information
We take your privacy seriously and use a combination of administrative, physical, and technical safeguards, including:

· Secure digital record systems and locked physical storage for client files
· Limited staff access to confidential data
· Secure payment processing compliant with PCI DSS standards
· Staff training on client confidentiality and privacy obligations

While we strive to protect your information, no digital or paper storage system is completely immune from unauthorized access.

5. Sharing of Information
Massage on the Square does not sell or share your personal information with third parties for marketing purposes.
We may share information only in the following circumstances:

· With trusted service providers who assist with payments, booking systems, or communication (and who are bound by confidentiality agreements)
· To comply with legal obligations or government/law enforcement requests
· For professional compliance with Texas state licensing and record-keeping requirements

6. Data Retention
As required by the Texas Department of Licensing and Regulation (TDLR), we retain client intake and treatment records for no less than five (5) years after the last appointment date.

Records may be retained longer if necessary for tax, insurance, or legal compliance.

7. Your Rights
You have the right to:

· Request access to your personal or treatment information
· Ask for corrections or updates to your data
· Request deletion of certain non-essential data, if legally permitted
· Opt out of promotional communications at any time

To exercise these rights, please call 940-898-8500.

8. Cookies and Online Data
Our website may use cookies to enhance your browsing experience.
You can adjust your browser settings to refuse cookies, but doing so may limit certain website features.

9. Compliance with Texas and Federal Laws
Massage on the Square complies with applicable Texas privacy and record-keeping laws, including the Texas Occupations Code for Massage Therapy, and takes reasonable precautions consistent with health confidentiality standards.
While massage therapy establishments are not required to comply with HIPAA unless working with healthcare providers, we voluntarily follow strict privacy practices to protect wellness-related information.

10. Updates to This Policy
We reserve the right to update this Privacy Policy as needed to reflect changes in Texas law, data protection standards, or our operational practices. Updates will be posted at our office and on our website with an updated Effective Date.

11. Contact Us
For questions, concerns, or privacy requests, please contact us:

Massage on the Square
109 E. Oak St, Suite 100
Denton, TX 76201
Phone: 940-898-8500